FAQ

How long does shipping take?

Orders are typically processed within 1–3 business days.

Once shipped, delivery times usually range between 7–15 business days, depending on your location and the product.

You’ll receive a confirmation email with tracking details as soon as your order ships.

Do you ship internationally?

Yes, we offer international shipping to most countries.

Shipping times and availability may vary depending on your location.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

You can also track your order anytime through our Track Your Order page.

My tracking hasn’t updated yet — is this normal?

Yes. Tracking updates may take a few days to appear after shipment, especially for international orders.

If your tracking hasn’t updated after 7 business days, feel free to contact us.

What is your return policy?

We offer a 30-day return policy from the date you receive your item.

Items must be unused, in original condition, and in original packaging.

For full details, please visit our Refund Policy page.

How do I request a return?

To start a return, please contact us at shop@panastuff.com with your order number and reason for return.

Our support team will guide you through the next steps.

Do you offer refunds or exchanges?

Refunds are issued once the returned item is received and inspected.

If you prefer a replacement, we recommend placing a new order after the return is approved.

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Are your products exactly as shown in the photos?

We do our best to display products as accurately as possible.

However, slight variations in color or appearance may occur due to lighting or screen settings.

Do you restock sold-out items?

Some items may be restocked depending on availability.

We recommend joining our newsletter to be notified about restocks and new arrivals.

Is it safe to shop on PanaStuff?

Yes. All payments are processed through secure, encrypted payment systems.

We never store or have access to your payment information.

What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.

How can I contact customer support?

You can reach us anytime at shop@panastuff.com.

We typically respond within 24–48 business hours.

I entered the wrong shipping address — what can I do?

Please contact us as soon as possible.

Once an order has shipped, we are unable to change the delivery address.